By placing an order or subscribing to our services, you agree to the following terms and conditions regarding order processing, modifications, cancellations, payments, and delivery.
Subscription & Recurring Orders
Customers who subscribe to our services will receive automatic, recurring orders every 30 days. Subscription orders will be processed and charged automatically according to the customer’s selected billing cycle. Customers are responsible for reviewing their upcoming orders and ensuring their payment method and shipping details are up to date.
Order Processing & Fulfillment
Orders are confirmed once payment is successfully processed. Processing times may vary depending on product availability and shipping schedules. Customers will receive a confirmation email when an order is placed.
Modifications & Cancellations
Customers may modify or cancel an order at least 48 hours before the scheduled order date. Requests for modifications or cancellations must be submitted via [email protected] or customer portal. If a cancellation or modification request is received after the 48-hour window, the order will be processed as scheduled, and the customer will be responsible for the full cost.
Subscription customers who do not cancel or modify their order in time will be charged and receive their order as scheduled, with no refunds or credits issued.
Payment & Charges
Payment is required at the time of order confirmation or per the billing cycle in the subscription plan. If a payment method fails, we will attempt two (2) more times. Failure to provide payment may result in temporary suspension or permanent termination of service. Customers are responsible for ensuring their payment details are current and valid.
Shipping & Delivery
Shipping and delivery estimates will be provided at checkout but may be subject to delays due to factors beyond our control (e.g., weather, carrier delays). Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses due to customer input errors. If an order is returned due to an incorrect address, reshipping costs will be the responsibility of the customer.
Returns & Refunds
Orders that have been processed and shipped cannot be canceled or refunded unless there is a defect or error on our (Rakanda Gold Coffee Roasters Inc) part. Any disputes regarding incorrect or damaged products must be reported within 10 days of receipt.
Refunds or replacements will be handled on a case-by-case basis.
Customer Responsibility
It is the customer’s responsibility to manage their subscription and order schedules. Customers should track their next order date and ensure modifications or cancellations are made within the required 48-hour notice period. Failure to cancel or modify an order on time will result in full liability for the cost of that order.
Contact & Customer Support
For any questions, modifications, or issues related to your order or subscription, please contact our support team at [email protected].
